IBEX Sea Shipping Limited – Privacy Policy
At IBEX Sea Shipping Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our digital platforms, or engage with our services.
By accessing or using our services, you agree to the practices described in this policy.
1. Interpretation and Definitions
- Company refers to IBEX Sea Shipping Ltd and its subsidiaries or affiliated offices.
- Service refers to our website, mobile applications, digital platforms, and shipping services.
- Personal Data means any information that identifies or relates to an individual.
- Usage Data refers to information collected automatically when using our services.
- You refers to the user, customer, or business representative engaging with IBEX Sea Shipping Ltd.
2. Information We Collect
We may collect various types of information depending on your interaction with us, including but not limited to :
- Contact Information: Name, company name, email address, phone number, office address
- Commercial & Shipping Information: Booking details, cargo information, trade preferences, service inquiries
- Financial Information: Billing details, payment records, transaction information, financial statements, bank details
- Technical & Usage Data: IP address, browser type, device details, website activity, cookies
- Professional Information: Job title, company role, business communication history
3. How We Use Your Information
We use your information for different business-related purposes, including but not limited to:
- Provide and manage shipping and logistics services
- Process bookings, payments, and documentation
- Respond to inquiries and customer support requests
- Improve our digital platforms and user experience
- Comply with legal and regulatory requirements
- Share service updates, where permitted
4. Legal Basis for Processing
We process personal data on a regular basis, including but not limited to when:
- It is required to fulfill a contract or service request
- It is necessary for legal compliance
- You have provided consent
- It supports our legitimate business operations
5. Data Sharing and Transfers
Your information may be shared with related and non-related third parties and bodies, including but not limited to:
- Our global offices and affiliates
- Service providers supporting operations, IT systems, and payments
- Regulatory authorities when legally required
Where data is transferred internationally, we apply safeguards to ensure security and compliance.
6. Data Security
IBEX Sea Shipping Ltd endeavours to maintain technical and organizational security measures to protect your personal information from unauthorized access, misuse, or loss.
7. Data Retention
We may retain your information only as long as necessary for business, contractual, or legal purposes. If and when it is no longer required, the data is securely deleted or anonymized.
8. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of data (where legally permitted)
- Restrict or object to processing
- Withdraw consent for marketing communications
Requests can be submitted through our contact channels.
9. Cookies and Tracking
Our website may use cookies and similar technologies to improve performance and user experience. You can manage cookie preferences through your browser settings.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect data from minors.
11. Links to External Websites
Our website may contain links to third-party sites. IBEX Sea Shipping Ltd is not responsible for the privacy practices or content of external websites.
12. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. We encourage you to visit this page regularly to be informed of all updates.
13. Contact Us
For any privacy-related questions or requests, please contact:
IBEX Sea Shipping Ltd
Email: Ibessys@ibexss.com
Website: www.ibexss.com/contact
Office: Al Moosa Tower 2, Office No. 1502, Dubai, UAE